Privacy Policy

AN PLASTERING LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://anplastering.engineering and use our services.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website.

Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you use our Website.

Personal Information You Provide

We may collect the following personal information when you interact with our Website or services:

• Contact Information: Name, email address, phone number, and mailing address when you fill out contact forms or request information about our services
• Communication Data: Messages, enquiries, and any other information you choose to provide when communicating with us
• Professional Information: Company name, job title, and business information if you enquire about our services as a business representative

Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and how you interact with our Website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses
• Location Data: General geographic location based on your IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)

How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your enquiries and providing customer support
• Communicating with you about our services, updates, and promotional offers
• Processing and fulfilling service requests
• Improving and personalising your experience on our Website
• Analysing Website usage and trends to enhance functionality
• Detecting, preventing, and addressing technical issues or fraudulent activity
• Complying with legal obligations and enforcing our terms and policies
• Conducting market research and business development activities

Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for specific purposes
• Contract Performance: Where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract
• Legal Obligation: Where we need to comply with legal requirements
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance providers
• Email service providers and communication platforms
• Analytics providers to help us understand Website usage
• Customer relationship management (CRM) systems

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Specific retention periods depend on the nature of the information and the purposes for processing:

• Contact form enquiries: Retained for up to 3 years from the date of last contact
• Client project information: Retained for the duration of the project plus 7 years for legal and accounting purposes
• Marketing communications: Retained until you unsubscribe or withdraw consent

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to our processing of your data for certain purposes
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, although we may extend this period in certain circumstances.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with regular security updates
• Access controls and authentication measures
• Regular security assessments and monitoring
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK authorities
• Data transfer agreements with recipients in countries with adequate data protection laws
• Other legally approved transfer mechanisms

Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

Third-Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our Website after changes have been posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

AN PLASTERING LTD
Email: admi@anplastering.engineering
Phone: +44 797 908 8181
Address: 79 Coleridge Square, London, W13 0JX United Kingdom

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk